While large cities typically have enough emergency service resources to handle incidents within their borders, the same cannot always be said for smaller towns. Often, these communities prepare for disasters by establishing mutual aid agreements among themselves. These deals ensure that if one town is overwhelmed by an emergency, nearby towns will come to their aid.
How can municipalities dispatch EMS personnel more efficiently? One way is to use workforce centric data.
A few years ago, Skagit County, Washington struggled with its highly fragmented EMS Commission. The Commission had trouble efficiently directing resources where they were needed, in some cases sending paramedics on calls where patients were not seriously injured.
About two-thirds of the colleges and universities in the U.S. with at least 2,500 students use sworn police officers for campus law enforcement services. The idea is to keep students safe. But are these institutions using more officers than they need?
In the U.S., most major cities cover a significant land area, and the people who live there are served by large, professional public safety organizations. However, the towns that lie just outside city borders in their major metro areas can be much smaller, and most are served by public safety departments that are only a fraction of the size of their big city counterparts. But because there are so many of them in the area, proper coordination can become a big problem.
Since the early 1990s, the crime rate in the U.S. has fallen to lows not seen in decades. The drop in crime was particularly noticeable in urban areas. But even though our cities are safer, they are not immune to sudden crime spikes that demand police response.
Payment of public safety overtime is inevitable — and sometimes desirable.
Consider police departments. Given how much it can cost to recruit, train and pay the salaries and benefits of new public safety personnel, it can be more financially prudent to simply pay existing officers or firefighters overtime to work a shift.
Increasing overtime costs can drain public safety budgets which could eventually reduce emergency response services. However, with the right scheduling adjustments, it is possible to avoid these costs.
Orion Communications is a certified women-owned business enterprise headquartered in Dallas, Texas that has been specializing in workforce management software since 1998. As Public Sector workforce management and data interface experts, Orion is a unique provider of dynamically intelligence workforce management software. Orion serves agencies with complex requirements and improves workforce productivity using its web based AgencyWeb® system and consultative management services.