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Jackie Belasky

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Components of Effective EMS Workforce Management

Posted by Jackie Belasky

Mar 27, 2017 2:24:20 PM

EMTs necessary skills are unique - your training must go beyond the basics.


When you're in charge of emergency medical personnel, it's important to ensure your team members are prepared for the many challenges they'll face in their day-to-day work. Some of these practices have been ingrained for decades, while others are shifting in the face of new technological breakthroughs. No matter the details, however, you'll have to pay close attention when devising training and personal development schedules. When working with EMTs, the stakes can often be literally life and death.

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Topics: EMS

Dispatchers' connection to emergency responses shouldn't be underestimated [Video]

Posted by Jackie Belasky

Mar 22, 2017 4:36:09 PM

It's important to never forget the major contributions dispatchers make to emergency response efforts, despite the fact that they remain behind the scenes. The pressure and trauma of public safety work have a powerful effect on these professionals.

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Topics: Dispatch Centers

'Floating' firefighters could patch scheduling holes [Video]

Posted by Jackie Belasky

Mar 14, 2017 2:53:37 PM

When fire departments are faced with more demand than they can handle, the answer may lie in creating new positions that cover high-need shifts as required. These "floaters" can help response times and cut down on the need for mutual aid calls.

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Topics: Firefighters, Staffing

Vacation Bidding in Public Safety - a Win-Win for All Concerned

Posted by Jackie Belasky

Mar 10, 2017 3:37:35 PM

Bidding for time off is a fair way to ensure there are always enough public safety employees on duty.


Vacation bidding programs are a helpful way to balance the push and pull of scheduling at your public safety agency. Whether you're in the law enforcement, fire or EMS sphere, you can't afford to have too many employees off-duty at any given time.

On the other hand, you still need a way to ensure that your workforce can take vacations and re-charge. The stress of public safety work can take a toll on personnel who feel like they never get a chance to get away.

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Topics: Scheduling

Fighting back against volunteer firefighter shortages [Video]

Posted by Jackie Belasky

Mar 6, 2017 4:46:41 PM

Hiring firefighters will always be a challenge due to the unconventional hours and specific skills needed. This task can be even more complex for volunteer fire departments. However, a few promising strategies can ease the strain a little.

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Topics: Firefighters, Volenteers

Increased call volumes can strain dispatcher resources

Posted by Jackie Belasky

Feb 27, 2017 5:22:24 PM

When dispatchers face increased call volumes, response times can suffer.


Every public safety agency relies on its local dispatch office to respond to emergency calls in a timely fashion. While the scale of these centers is obviously determined based on the needs of the area, what happens when call volume spikes over a very short time? Departments across the country have had to deal with this issue due to unique factors affecting them. Overcoming spikes in activity is necessary to get these agencies back on track.

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Topics: Dispatch Centers

When local populations increase, so should public safety staffing [Video]

Posted by Jackie Belasky

Feb 24, 2017 9:31:33 AM

An influx of new residents to an area is a great sign that it's a vibrant and desirable place to live - but that can put a strain on the region's public safety agencies.

A greater population to protect means a greater need for increased police, fire and EMS presence, but sometimes the budget needed for increased staffing just isn't available. This situation recently reared its head in Phoenix, Arizona, with a 5 percent population increase met by a declining police force.

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Topics: Staffing

Long response times call for EMS volunteers [Video]

Posted by Jackie Belasky

Feb 20, 2017 10:49:51 AM

When it comes to emergency medical response times, every minute counts. In communities that are too large or understaffed to dispatch paramedics in acceptable times, volunteers can fill a vital role, stepping in when people need help.

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Topics: EMS, Volenteers

Certification for emergency dispatchers considered in Idaho

Posted by Jackie Belasky

Feb 13, 2017 4:44:32 PM

Dispatcher certifications would ensure personnel have the necessary skills.


In the high-speed world of emergency response, dispatchers keep communications channels open. The people who fill this role are indispensable to agencies, and the demands of the job are numerous and unique. It's therefore worth focusing on dispatchers and, in particular, whether the role should be subject to certification.

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Topics: Dispatch Centers

New technology promises to help first responders [Video]

Posted by Jackie Belasky

Feb 9, 2017 2:15:44 PM

When emergency personnel respond to a call, they need to grasp the situation at once to formulate a response. New software is helping them get the data they need in a hurry.

Departments around the country have taken on pre-plan programs that use touchscreen interfaces to give police, fire and EMS personnel information such as floor plans and notices about residents who may require special attention during a rescue. This data takes some of the guesswork out of emergency response, and shaves precious minutes off of response time.

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Topics: EMS, Police, Firefighters

About Orion Communications

As workforce management and data interface experts, Orion Communications is a leading provider of public safety workforce management software.  Orion’s AgencyWeb® software helps agencies simplify complex workforce management processes and reduce labor cost. Orion has been serving the public safety industry since 1998 and is a certified women-owned business headquartered in Dallas, Texas.

For more information, please contact Jackie Belasky at 214-361-1203, #2413 or jbelasky@orioncom.com.