Public safety dispatchers are critical in keeping the community safe. Receiving certification beyond their immediate duties can help them become even more effective links between citizens in need and local first responders.
For instance, dispatchers working for police or sheriff's departments can gain valuable knowledge from fire certifications. Departments must work together in emergency situations, so knowledge that crosses agency lines may prove vital in dispatching quick and effective responses when calls come in.
Tracking and logging which employees have earned state or national certifications is easy when agencies use public safety workforce management software. These systems can even send automated notifications when it's time for employees to renew their credentials, ensuring they stay certified.
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