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Dispatchers' connection to emergency responses shouldn't be underestimated [Video]

Posted by Jackie Belasky

Mar 22, 2017 4:36:09 PM

It's important to never forget the major contributions dispatchers make to emergency response efforts, despite the fact that they remain behind the scenes. The pressure and trauma of public safety work have a powerful effect on these professionals.

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Topics: Dispatch Centers

Increased call volumes can strain dispatcher resources

Posted by Jackie Belasky

Feb 27, 2017 5:22:24 PM


When dispatchers face increased call volumes, response times can suffer.

 

Every public safety agency relies on its local dispatch office to respond to emergency calls in a timely fashion. While the scale of these centers is obviously determined based on the needs of the area, what happens when call volume spikes over a very short time? Departments across the country have had to deal with this issue due to unique factors affecting them. Overcoming spikes in activity is necessary to get these agencies back on track.

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Topics: Dispatch Centers

Certification for emergency dispatchers considered in Idaho

Posted by Jackie Belasky

Feb 13, 2017 4:44:32 PM


Dispatcher certifications would ensure personnel have the necessary skills.

 

In the high-speed world of emergency response, dispatchers keep communications channels open. The people who fill this role are indispensable to agencies, and the demands of the job are numerous and unique. It's therefore worth focusing on dispatchers and, in particular, whether the role should be subject to certification.

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Topics: Dispatch Centers

Small Cities Plan for Regional Dispatch Center [Video]

Posted by Jackie Belasky

Jun 28, 2016 1:32:29 PM

When small, adjacent cities each run their own emergency dispatch centers, it can be difficult to coordinate public safety on a regional level. It's also expensive.

But in the metro Boston area, some cities are teaming up to consolidate their emergency response centers. For the past several years, the cities of Somerville, Medford and Melrose have been working on a plan to create one regional dispatch center that will serve them all. The agreement is almost ready to be finalized.

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Topics: Dispatch Centers

Technology Can Help Dispatchers Reduce Emergency Response Time [Video]

Posted by Jackie Belasky

Feb 25, 2016 1:09:26 PM

What difference does 30 seconds make? During an emergency response situation, it can mean everything.

For stroke patients, a 30-second delay in care means potential brain damage. For those who have sustained a traumatic injury, an extra 30 seconds could lead to a worse chance of recovery.

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Topics: Dispatch Centers, CAD

Smarter Firefighter Staffing Seen as Solution to Slow Response Time [Video]

Posted by Jackie Belasky

Feb 5, 2016 11:40:45 AM

The National Fire Protection Association has set a standard of four minutes or less between the time a fire is reported and when firefighters arrive on the scene.

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Topics: Fire, Dispatch Centers, CAD, Staffing

Nightly Staffing Resources for Emergency Services Stretched Thin [Video]

Posted by Jackie Belasky

Jan 20, 2016 7:00:00 AM

Resource-strapped emergency services have enough on their plates when it comes to ensuring they are properly staffed during the day. But what about at night?

Throughout the U.S., police and emergency services in rural areas have noted that budgetary concerns make it difficult to keep a regularly scheduled night shift. For example, emergency services in Cape Elizabeth, Maine must rely on a few on-call volunteers between 10 P.M. and 6 A.M., even though a full-time night shift would lower response times considerably.

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Topics: EMS, Dispatch Centers

Using Skills Data to Create More Efficient EMS Dispatches [Video]

Posted by Jackie Belasky

Nov 20, 2015 9:27:11 AM

How can municipalities dispatch EMS personnel more efficiently? One way is to use workforce centric data.

A few years ago, Skagit County, Washington struggled with its highly fragmented EMS Commission. The Commission had trouble efficiently directing resources where they were needed, in some cases sending paramedics on calls where patients were not seriously injured.

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Topics: EMS, Dispatch Centers

Indiana finds success in regional dispatch program

Posted by Jackie Belasky

Aug 27, 2015 3:46:33 PM

 

While once most law enforcement was conducted exclusively on the city and town level, in recent years groups of towns have found that the expense of going alone is no longer worth it. Across the country, there has been an increasing push toward regionalization of public services. Many local leaders now believe that consolidated 911 dispatch is the best way to ensure that police can maintain low response times without unacceptable staffing costs.

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Topics: Workforce Management, Police, Dispatch Centers

Dispatcher consolidation seen as a solution to state budgetary woes

Posted by Jackie Belasky

May 12, 2015 6:53:53 PM

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The trouble with running a small state and facing an annual budget gap is that there are only so many services available to cut. At times, this requires leaders to get creative.

As we have written previously on this blog, states and municipalities will often ask public safety services to develop efficiencies so they can freeze or reduce their budgets without significantly impacting the quality of the service they provide. To achieve this goal, public safety departments often have to consider new approaches to workforce management.

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Topics: Workforce Management, Dispatch Centers

About Orion Communications

As workforce management and data interface experts, Orion Communications is a leading provider of public safety workforce management software.  Orion’s AgencyWeb® software helps agencies simplify complex workforce management processes and reduce labor cost. Orion has been serving the public safety industry since 1998 and is a certified women-owned business headquartered in Dallas, Texas.

For more information, please contact Jackie Belasky at 214-361-1203, #2413 or jbelasky@orioncom.com.