Orion Communications, Inc.


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Technology Infrastructure Engineering Services

Orion’s network and security engineering management services keep organizations aware of their network's status, availability and performance – reducing downtime, improving staff efficiency and ensuring all network functions run at top performance.

Basic Network Monitoring and Managed Service

Web enabled fault, bandwidth and performance management	Cisco Smart Net invocation for equipment repair and replacement
Customer web based dashboard view	Patch management engineering
On site dispatch coordination with metro local	Cisco equipment maintenance reporting
Trouble resolution engineering	Cisco equipment patch monitoring

IT Services for On Site and Remote Engineering

Maintenance network diagram development	Technical hardware and support for network
Remote configuration changes on agreed upon equipment elements	Creation documentation and report recommendations for network changes
Installation of network updates and patches

Alarm Response Services
Upon detection of a fault and simultaneously with any efforts towards fault Isolation, Orion determines the action to correct the fault. This includes temporary workarounds or necessary testing of the corrective action. If testing reveals that corrective action will correct the fault, the corrective action is implemented as soon as reasonably possible.

Performance Monitoring Services
Orion captures, analyzes, and assesses the overall performance of customer networks, including capacity, traffic, and usage statistics as well as analysis, of the monitored network and the performance of monitored interfaces in order to identify, develop, and implement measures to improve the performance

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