Serving the Business of Public Safety

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Professional Services

efficiencyPublic Safety Workforce Management Efficiencies ... Realized

Orion Communications is more than just a software company. We are a long-term partner that understands the unique requirements of managing the public safety workforce.   In fact, many of our staff members come with years of public safety experience and have first hand knowledge since they have ‘walked the talk’.   

We understand that implementing an online solution like ours is often a cultural shift that requires a new way of thinking through processes.   It is our mission to assist our customers in realizing the best methods for implementing and maintaining more efficient workforce processes. 

Whether it’s our implementation services, educational training or customer support – we are committed to providing our customers with the value expected in a long-term partnership. As a result, our collaborative approach ensures that each customer's solution aligns with their business goals for continued success.

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Business Analyst Services


Implementation Services


Training Services


Support Services

By providing our Business Analyst Services, we are able to identify and analyze your unique agency requirements so that we can configure your AgencyWeb solution to support them.   Whether an On-Premise or SaaS implementation, our service offerings will get your system up and running quickly with the solution that meets your unique needs.   Orion’s role based training services provide our customers with the exact knowledge they need, delivered in the ways that accelerate end-user adoption and ensure long-term retention.   As a long-term partner in your success, Orion offers various levels of support from product upgrades to 24/7 premium services so you can focus on your running your agency.