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AgencyWeb IVR

 

Agency Defined Interactive Voice Response Applications that Streamline Workforce Interactions

Orion’s AgencyWeb® IVR is an efficient tool for inbound personnel self-service tasks and outbound notifications for the public sector.  It includes the ability to collect employee responses and facilitate two-way call workflows. With AgencyWeb IVR, personnel can be given access to the right information, at the right time, by  automating agency defined interactions.

Integrated text-to-speech (TTS) gathers agency information and matches it with data from the AgencyWeb system to dynamically fulfill employee inquiries or requests in a personalized and effective manner. Speech technologies open the door for agencies to offer a broad range of voice applications.

Outbound Notifications with Inbound Acknowledgements  

Inbound Employee Self-Services                                       with Request / Response Workflows

  • Staffing shortages 
  • Emergency response
  • Scheduling changes
  • Court notifications
  • Training notifications
  • Event reminders
 
  • Work schedules
  • Assignments
  • Leave requests
  • Overtime signup
  • Training events
  • Court date verifications

Because AgencyWeb® IVR integrates seamlessly with AgencyWeb® IWM and AgencyWeb® CourtNotify, call detail records are easily reported. Call information is recorded and stored in the AgencyWeb® IVR database— making it available for reporting purposes. With its ability to access and analyze call data, the platform’s reporting capabilities serve as a valuable tool for auditing purposes and decision making.

Orion provides a powerful platform for deploying IVR applications on-premise or in the Orion Cloud. 

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