Workforce Management Complexity - Simplified.

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    Public Safety Blogs

Dispatchers' connection to emergency responses shouldn't be underestimated [Video]

Posted by Jackie Belasky

Mar 22, 2017 4:36:09 PM

It's important to never forget the major contributions dispatchers make to emergency response efforts, despite the fact that they remain behind the scenes. The pressure and trauma of public safety work have a powerful effect on these professionals.

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Topics: Dispatch Centers

'Floating' firefighters could patch scheduling holes [Video]

Posted by Jackie Belasky

Mar 14, 2017 2:53:37 PM

When fire departments are faced with more demand than they can handle, the answer may lie in creating new positions that cover high-need shifts as required. These "floaters" can help response times and cut down on the need for mutual aid calls.

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Topics: Scheduling

Fighting back against volunteer firefighter shortages [Video]

Posted by Jackie Belasky

Mar 6, 2017 4:46:41 PM

Hiring firefighters will always be a challenge due to the unconventional hours and specific skills needed. This task can be even more complex for volunteer fire departments. However, a few promising strategies can ease the strain a little.

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Topics: Firefighters

About Orion Communications

As workforce management and data interface experts, Orion Communications is a leading provider of public safety workforce management software.  Orion’s AgencyWeb® software helps agencies simplify complex workforce management processes and reduce labor cost. Orion has been serving the public safety industry since 1998 and is a certified women-owned business headquartered in Dallas, Texas.

For more information, please contact Jackie Belasky at 214-361-1203, #2413 or