The U.S. is a racially diverse country and diversity will continue to be a prominent consideration well into the future. Increasing workforce diversity within public safety organizations is a key consideration that builds community trust and legitimacy.
While diversity practices adopted by public safety agencies vary, they all focus on key areas that include recruitment, hiring, and retention. Each successful diversity-building effort also shares a few best practices.
One is ensuring that the agency's organizational culture is guided and works closely with community members. Another is engaging stakeholders – both from within and outside the agency – to help create a workforce that reflects the diversity of the community. Agencies also should re-evaluate employment criteria, standards, and benchmarks on a continuous basis. This ensures that the skills needed to attract, select, and retain the most qualified and desirable personnel are firmly established.
Technology, such as workforce management software, is a valuable tool in tracking the workforce life-cycle. As personnel advance, their assignments, performance, training and skills-sets are logged. Business intelligence reporting provides demographic analytics. This is helpful for future hiring analysis or when generating demographic reports to governmental institutions.
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