Calls for service that require a multi-agency response can result in complications. Typically, officers, firefighters and EMS professionals do not train together. This can result in confusion and communication barriers on the scene.
One of the most important elements to consider in multi-agency responses is a unified command structure. Unless responders know who is in charge of dealing with each element of an emergency situation, conflicts may happen.
Another consideration is how well first responders perform under stressful conditions. Sure, this is a requirement of the job and varies based on the incident. But the fundamentals of de-escalation are the same no matter the scenario: diffuse the situation, communicate and do not compromise safety. There is where regular and refresher training is important.
Public safety workforce management software can help training academies coordinate these types of training exercises so that multiple agencies can train together as a multidisciplinary team. Equipping first responders with the knowledge needed to work together as a group will build trust and ingrain good practices so that every call can be handled optimally.
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