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Multidisciplinary rapid response teams require training [Video]

Posted by Jackie Belasky

May 4, 2017 9:46:41 PM

Calls for service that require a multi-agency response can result in complications. Typically, officers, firefighters and EMS professionals do not train together. This can result in confusion and communication barriers on the scene.

One of the most important elements to consider in multi-agency responses is a unified command structure. Unless responders know who is in charge of dealing with each element of an emergency situation, conflicts may happen.

Another consideration is how well first responders perform under stressful conditions. Sure, this is a requirement of the job and varies based on the incident. But the fundamentals of de-escalation are the same no matter the scenario: diffuse the situation, communicate and do not compromise safety. There is where regular and refresher training is important.

Public safety workforce management software can help training academies coordinate these types of training exercises so that multiple agencies can train together as a multidisciplinary team. Equipping first responders with the knowledge needed to work together as a group will build trust and ingrain good practices so that every call can be handled optimally.

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Topics: Training

About Orion Communications

As workforce management and data interface experts, Orion Communications is a leading provider of public safety workforce management software.  Orion’s AgencyWeb® software helps agencies simplify complex workforce management processes and reduce labor cost. Orion has been serving the public safety industry since 1998 and is a certified women-owned business headquartered in Dallas, Texas.

For more information, please contact Jackie Belasky at 214-361-1203, #2413 or