Firefighters who need to swap shifts are happier when scheduling systems are easy-to-use and give them a high degree of flexibility and control. Departmental leaders need to balance this desire for control with assurances that all trades are carried out within policies and guidelines.
When individuals swap shifts improperly, firefighters can end up working for too long, potentially running risks such as sleep deprivation. Furthermore, departments may find themselves without the right mix of experience and skills in on-duty personnel.
Public safety workforce management software resolves this conundrum by automatically applying agency-defined rules on swap qualifications for proposed trades. Workflows can be configured to require supervisory approval or to automatically approve swaps if all criteria has been met. As a result, firefighters gain control over shift swapping while the system ensures that all trades comply with agency policy.
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