When small, adjacent cities each run their own emergency dispatch centers, it can be difficult to coordinate public safety on a regional level. It's also expensive.
But in the metro Boston area, some cities are teaming up to consolidate their emergency response centers. For the past several years, the cities of Somerville, Medford and Melrose have been working on a plan to create one regional dispatch center that will serve them all. The agreement is almost ready to be finalized.Managing any regional dispatch center requires a unified approach. This is where technology, like workforce management software, helps to improve staffing efficiencies, personnel training requirements and operational equipment management. These can lead to improved emergency response services and cost reductions – as well as better collaboration among all participating public safety agencies.
Thanks for watching, and check back later for more on how workforce management software can help public safety departments improve their efficiencies.