Orion’s Operational Services team of highly skilled personnel are focused exclusively on your maintenance and support activities. Whether it’s system upgrades and product support or product enhancements, our Operational Support team is an efficient resource that continuously helps to maximize your return on investment and improve your business processes.
Once your solution goes into production, our 24/7/365 operational support ensures that your product continues to operate at the highest levels. Our team of support experts provide long term continual maintenance and customer support services that align with your service level agreement.
Our time-proven maintenance process includes a range of services capabilities, such as:
|Software Maintenance Support|
|Enhancements to Existing Software|
|- Software Upgrades|
|- Functionality Upgrades|
|- Bug Fixing|
|- Change Request Processing|
|Technology Migration Services|
|Post Release Support|
Release documentation is made available to support any functional changes and increase user adaptation. Our online Knowledge Center includes how-to guides directly within the application. Additional training services are always available to educate you and your teams on the latest advancements.
As part of working with our dedicated Operational Services staff, you are able to access Orion's online Support Site and 1-800 Help Desk telephone number to reported issues, ask questions, and submit enhancement requests. Reported issues are responded to based on critical, urgent, high, medium and low priority levels.