Maintenance and Support

Customer Services You Can Rely On

Our customer service team of highly skilled, CJIS-certified employees are eager to help you interact with your Orion solution. All our customer support personnel must pass comprehensive background checks and rigorous product training requirements before joining our team. Specialized in coding, network security, and database management, they have the public safety experience and technical expertise you can trust.

Get the Assistance You Need, When You Need It

We do not outsource any of our customer support—all services are provided from our corporate office in Dallas, Texas. We know your teams are working around the clock, so we offer 24/7/365 online and help desk support so you can report issues, ask questions, and submit feedback. Premium packages are available for after-hours phone support.

Support Services

Experience Optimal Solution Performance

Once your Orion solution goes into production, our customer support team ensures that it continues to operate at the very best levels. Working alongside your assigned account manager, we schedule coordinated service events that may include:

  • Software upgrades
  • Software maintenance support
  • Functionality upgrades
  • Bug fixes
  • Change request processing
  • Technology migration services
  • Post-release support

Need help keeping up with your Orion software?

We offer a variety of training services to support you on your success journey. From self-service materials to instructor-led trainings, we’re behind you every step of the way.