911 dispatchers play a vital role in protecting and serving our communities. They act as the essential link between callers in distress and emergency response teams. Through efficient assessment and call handling, 911 dispatchers reduce response times and help to save lives. The information they realize upon to perform this critical job must be accurate and relevant. Dispatching the properly qualified personnel who will respond quickly using the right equipment for the situation can often result in life or death.
Interface your CAD solution with Workforce Management PLUS, to automatically receive personnel, assets, and scheduling data from multiple agencies in real-time. CAD will automatically remain synchronized with continuously changing resource data -- such as personnel that have been promoted, acquired new certifications, changed radios or have preassigned vehicles.
Once configured with your policies, PLUS sends rosters, personnel and equipment data that enforces your staffing and equipment standards. As changes happen throughout your shifts, PLUS validates the data sent to CAD meets your officer/crew requirements for skills and assignments. If equipment breaks down, replacements can be quickly reassigned and tracked. No more delays, duplicate data rejections, or interruptions that require dispatchers to make updates.
Personnel with differing roles and job classes working in multiple agencies are easily managed in Workforce Management PLUS. This allows volunteers, for example, to be rostered in multiple volunteer agencies using one system. Authorized personnel can manage the assignment of your workforce and their associated equipment among different stations and jurisdictions. When one unit responds, the cross-staffed unit is placed out-of-service based on assignment regulations.
Would you like to eliminate data entry redundancies in multiple systems? What viewing operational equipment assignments directly in your CAD platform? Our solutions experts are eager to learn more about your unique needs—just reach out and tell us more. We are here to serve!