We know that change can be daunting -- especially when your day-to-day operations keep you performing in parallel as these changes are being implemented. To minimize staff disruptions and demonstrate ‘successive successes’ that attain organizational confidence, Orion includes premium onboarding services as part of each system deployment. We take on the heavy lifting of your system's configuration by focusing on your methodologies and goals. We then provide you with hands-on system interactions using your data and settings to verify functional performance. At Orion, we've got your back!
Each project will start with a kickoff meeting that brings together all key players from your team and ours to review your project's goals, tasks, and timelines.
Next, your web-based solution is installed either on-premise or in our Microsoft Azure Government environment. Our team will import your data and map your rules for system configuration.
Time to sit back and let us configure your system using your rules. We'll also work with your technical team to setup and test any interfaces.
Our QA testers will ensure your system is running successfully before we conduct manager training. Once you've given us the thumbs up after your testing, we'll conduct end-user training and plan launch.
After a pilot go live test periodm we’ll establish a launch date and monitor system performance to ensure your complete satisfaction.
Once you're live, you'll meet your Orion support team and account manager. You’ll learn how to use our online support site and 1-800 help desk line. Time to enjoy the efficiencies of your Orion solution.