Firefighters and EMS personnel are a vital part of public safety. As a profession that was once primarily comprised of volunteers, it has evolved to one of well-trained career professionals. In addition to fighting fires, they provide emergency medical services, rescue people from a variety of dangerous situations, and assist with fire prevention programs. Being at the COVID-19 front line, organizations nationwide have added new safety and PPE protocols to their operational requirements.
Declining volunteers and budget insufficiencies also challenge this workforce. As a result, workforce safety and administrative oversight are key concerns. Though use of workforce management software, mobile technology and data-driven analytics agencies will be better able to effectively manage costs, enhance workforce operations and improve employee communications. With these types of tools, the fire and rescue workforce can work smarter and operate more safely.