Fire and EMS

Serving the Fire and EMS Workforce

Firefighters and EMS personnel are a vital part of public safety. This workforce not only fights fires, they also provide emergency medical services, rescue people from a wide variety of dangerous situations, and assist the public with fire prevention programs.

Being at the forefront of this year’s COVID-19 relief efforts, agencies nationwide are rethinking how to become more resilient, effective, and efficient. From controlling spiraling overtime cost to applying new PPE and scheduling methodologies, managing the Fire/EMS workforce has become increasingly more complex.

Centralizing the administrative and operational aspects of Fire/EMS personnel management will be essential going forward. Using data-driven analytics to provide actionable insights will be critical – no matter if the data revolves around costs, schedules, training, or equipment.

Knowing where budget dollars are going and where they have been will be key. Knowing how to pre-plan for COVID vacancies and estimate future staffing levels will be indispensable. Knowing who has and has not received required training will be vital.  This is life in the new normal.


Today's Fire and EMS Workforce Challenges

  • Adhering to COVID PPE policies and disinfection policies for equipment
  • Back-filling COVID related vacancies with qualified personnel
  • Scheduling 48/96 hour shifts while adhering to fatigue management policies
  • Calculating pay adjustments for back-filling of positions due to COVID
  • Decreasing number of volunteers or adhering to COVID volunteer policies (i.e., no longer riding on trucks or being at stations)
  • Tracking COVID related cost for reimbursement justifications
  • Ensuring training and licensing renewals are achieved and reported

How Does Orion Serve Fire and EMS?

Orion’s mission to serve those who serve is at the heart of our operational workforce management technology. Fire/rescue and EMS leaders have difficult tasks balancing complicated scheduling, timekeeping, training and operational equipment processes. By enabling customer configurations to automate these complexities and including workforce analytical tools directly within the solution, Orion is supporting the greater effort to serve communities from coast to coast.

Our Fire and EMS Clients

Ongoing Services from Public Safety Workforce Experts

If you’re not sure how to best utilize your Orion software or need general assistance, our team is here to help! We offer a variety of ongoing services to ensure you’re getting the most out of your solution.

Ready To Get Started?

We Look Forward to Learning About You

Got a particular challenge managing your schedules or processing time and attendance? What about your operational equipment or training? Our solutions experts are eager to learn more about your unique needs—just reach out and tell us more. We are here to serve!